What to Do During an Internet Outage
Even with the most reliable fiber internet, occasional outages can happen—whether it’s due to severe weather, unexpected construction, or rare technical issues. At Prime-One Net, we’re committed to keeping you connected, but we also want you to feel empowered if you ever experience a disruption. Here’s what you can do, how we keep you informed, and why our technology means you’ll be back online faster.
Step 1: Quick Troubleshooting at Home
Before you worry, try these simple steps to rule out common issues:
- Check Your Devices:
Make sure the outage isn’t limited to one device. Try connecting with another phone, tablet, or computer. - Restart Your Router/ONT:
Unplug your router and Nokia ONT device for 30 seconds, then plug them back in. This simple reset often resolves minor glitches. - Inspect Cables & Connections:
Ensure all cables are securely connected and haven’t been accidentally unplugged or damaged. - Check for Local Power Outages:
If your entire home has lost power, your internet will go down too. Once power is restored, your fiber connection should automatically reconnect.
Step 2: Stay Informed with Prime-One Net
If your connection still isn’t working after basic troubleshooting:
- Check for Service Updates:
Visit the Prime-One Net website or follow us on Instagram for real-time updates about outages or maintenance in your area. - Contact Our Local Support Team:
Reach out via chat (available 24/7), or by phone, text, or email during business hours. Our Saline-based experts are ready to help diagnose and resolve your issue as quickly as possible.
Step 3: Why Prime-One Net Gets You Back Online Faster
Unlike traditional providers, Prime-One Net’s fiber network is installed underground in protective conduit. This means:
- Less Vulnerable to Weather & Accidents:
Our cables are shielded from storms, falling branches, and most construction mishaps. - Faster Repairs:
Our local team and modern technology allow us to pinpoint and fix issues quickly—often much faster than big ISPs with outdated infrastructure.
Final Tips
- Keep Backup Options Handy:
If you rely on internet for work or school, consider having a mobile hotspot as a backup during rare outages. - Let Us Know:
Reporting issues helps us identify and address problems faster for you and your neighbors.
Experience the Prime-One Net Difference
Outages are rare, but when they happen, you’re never left in the dark. With Prime-One Net’s underground fiber, local support, and customer-first policies, you can count on a fast, reliable connection—and a team that’s always here for you.
Questions or need help? Contact us anytime!
