Are Prime One crews allowed to be on my property?

Yes, Prime One is legally allowed to be on your property. Prime One obtains all the permits required to build our fiber network. Like other utility companies, Prime One has the right to access the city’s right of way, which extends from sidewalk to sidewalk and easement areas, typically located along the street, the sidewalk, the rear lot line, or between two lots.

Utility companies use easements to construct and maintain overhead and underground lines. Prime One crews have legal access to these areas to install their fiber cables, in addition to equipment such as boxes buried at ground level, which are typically placed in a central location utilized by multiple utility providers. If your easement is within a fenced area of your property, Prime One will need access to this area. If you have any questions or concerns, call our customer care line at (734) 210-0115.

Why are Prime One crews in my yard if I didn’t sign up for the service and I don’t want it?

Prime One is creating a 100% fiber network throughout your city. As with other utility companies, our goal is to make our fiber internet as widely accessible as possible. There is no requirement or obligation to sign up for service if Prime One crews are on your property.

What if I have a dog fence, sprinkler system, sump pump line, or other underground item?

Please let us know! It’s very important to notify us if any of these items are in your yard. Prime One will provide you with flags to mark the locations of these items, or you can use landscape-safe spray paint (not provided by Prime One).

How long will construction crews be in my yard?

The length of time required for each project varies. Our crews may be in your yard anywhere from 30 minutes up to one day. If other utilities are overhead, we’ll install fiber-optic cables on existing poles. If utilities are underground, we’ll bury the network in the same areas. Before beginning underground work, we will have other utility companies locate their transmission lines and will temporarily move any obstacles within the utility easement.

Can I remove the flags or paint in my yard?

Please do not remove the flags or paint until construction is complete. We are legally required to have utilities locate their underground transmission line, such as gas, water, and electric lines prior to construction. It is important that the flags or paint markings remain in place until we are finished, as their presence helps our crews avoid these areas. If you see flags or temporary landscape-safe spray paint in your yard, construction should begin within a week – weather permitting.

What happens to the area of my lawn that was disturbed?

When construction is complete, and as weather permits, our crews will return to your property to restore areas where digging occurred.

What if my lawn, fence, or other property is damaged during construction?

The construction phase of this project is temporary, and our crews do their best to minimize impact to your property. However, technicians do need to hang fiber-optic cables on utility poles or run them underground to extend service to subscribing residents. If you have any questions or concerns about construction, you can submit a claim here. You can also call us at (734) 210-0115 to speak with one of our helpful and friendly customer service representatives. We promise to answer all inquiries, address any concerns, and repair any damage that occurs during the construction of our network.