What to Ask Before Choosing an Internet Provider: Your Essential Checklist
Choosing an internet provider is a big decision—your connection impacts everything from work and school to entertainment and smart home tech. But with so many options and confusing offers out there, how do you know you’re making the right choice? Here’s a checklist of key questions every shopper should ask, plus how Prime-One Net stands out in Saline and beyond.
1. What Speeds Are Actually Available to My Home?
Not all advertised speeds are available everywhere. Ask for the real speeds you can expect at your address—not just the “up to” numbers in the ads.
Prime-One Net advantage: We offer four fiber-optic packages (500 Mbps, 1,000 Mbps, 2,000 Mbps, and 5,000 Mbps), and you always get the speed you pay for, with symmetrical upload and download speeds.
Prime-One Net advantage: We offer four fiber-optic packages (500 Mbps, 1,000 Mbps, 2,000 Mbps, and 5,000 Mbps), and you always get the speed you pay for, with symmetrical upload and download speeds.
2. Are There Data Caps or Throttling?
Some providers limit how much you can use the internet each month, slowing you down or charging extra if you go over.
Prime-One Net advantage: No data caps, no throttling—ever. Stream, game, and work as much as you want.
Prime-One Net advantage: No data caps, no throttling—ever. Stream, game, and work as much as you want.
3. What’s the Installation Process and Are There Extra Fees?
Ask about installation costs, how long it takes, and if there are any surprise charges.
Prime-One Net advantage: No installation fees. Our team contacts you quickly and targets installation within 24 hours, using modern underground methods that minimize disruption to your property.
Prime-One Net advantage: No installation fees. Our team contacts you quickly and targets installation within 24 hours, using modern underground methods that minimize disruption to your property.
4. Is There a Contract or Can I Go Month-to-Month?
Many providers lock you into long-term contracts with penalties for early cancellation.
Prime-One Net advantage: All our plans are month-to-month. No contracts, no commitments—stay because you love the service, not because you have to.
Prime-One Net advantage: All our plans are month-to-month. No contracts, no commitments—stay because you love the service, not because you have to.
5. How Reliable Is the Connection? What Happens If There’s Downtime?
Reliability is everything. Ask how often outages happen, what causes them, and how the provider compensates you if your service goes down.
Prime-One Net advantage: Our underground fiber network is built for reliability. If downtime ever is our fault, you get $5/hour in compensation—no questions asked.
Prime-One Net advantage: Our underground fiber network is built for reliability. If downtime ever is our fault, you get $5/hour in compensation—no questions asked.
6. How Is Customer Support Handled?
Can you reach someone locally, or are you stuck in endless phone trees? Is support available when you need it?
Prime-One Net advantage: We offer 24/7 chat support and local phone, email, or text support Monday through Friday, 8 AM–5 PM. Our team is based in Saline and knows the community.
Prime-One Net advantage: We offer 24/7 chat support and local phone, email, or text support Monday through Friday, 8 AM–5 PM. Our team is based in Saline and knows the community.
7. How Is Customer Satisfaction Measured?
Look for providers who care about your experience—not just your payment.
Prime-One Net advantage: We actively seek customer reviews and use your feedback to improve our service. Your satisfaction is our top priority.
Prime-One Net advantage: We actively seek customer reviews and use your feedback to improve our service. Your satisfaction is our top priority.
8. Are There Hidden Fees or Extra Charges?
Carefully review the contract for hidden costs—equipment rental, activation, or maintenance fees can add up.
Prime-One Net advantage: Our pricing is transparent. You pay for your internet, and that’s it—no surprise fees.
Prime-One Net advantage: Our pricing is transparent. You pay for your internet, and that’s it—no surprise fees.
9. What Makes This Provider Different from the Competition?
Ask what unique benefits or guarantees are offered.
Prime-One Net advantage: We’re local, people-first, and focused on delivering fiber-fast, reliable internet to underserved communities. With speeds up to 10x faster than competitors, no contracts, no data caps, and real customer care, we’re here to raise the bar for Saline.
Prime-One Net advantage: We’re local, people-first, and focused on delivering fiber-fast, reliable internet to underserved communities. With speeds up to 10x faster than competitors, no contracts, no data caps, and real customer care, we’re here to raise the bar for Saline.
The Bottom Line
Don’t settle for less when it comes to your connection. Use this checklist to compare your options and see why more Saline families and businesses are switching to Prime-One Net.
Ready for better internet? Check availability and upgrade today!
