1. What Speeds Are Offered—and Are They Symmetrical?

• Download speed affects how fast you can stream, browse, and download files.
• Upload speed matters for video calls, uploading files, gaming, and cloud backups.
• Symmetrical speeds (equal upload and download) are a huge plus for modern households with remote work, students, and smart devices.
• Ask: Are the advertised speeds guaranteed, or are they “up to” speeds that might fluctuate?

2. Is There Unlimited Data, or Are There Data Caps?

• Unlimited data means you can stream, game, and work as much as you want without worrying about overage fees or throttling.
• Ask: Are there any data caps, and what happens if I go over?

3. What’s Included in the Monthly Price?

• Some providers quote a low rate but add charges for equipment rental, installation, or network maintenance.
• Ask: Does the monthly price include the router, ONT, installation, and taxes? Are there any hidden fees?

4. Are There Long-Term Contracts or Price Increases?

• Many ISPs lure customers with a low “introductory” rate that jumps after a few months, or lock you into multi-year contracts with hefty cancellation fees.
• Ask: Is your plan contract-free? Are there price hikes after the first year? What’s the cancellation policy?

5. How Reliable Is the Service, and How Is It Installed?

• Underground fiber is less vulnerable to weather, accidents, and outages compared to above-ground or copper lines.
• Ask: Is the network fiber, cable, or DSL? Is the fiber installed underground or on poles? What’s the average downtime or outage rate?

6. What Kind of Equipment and Technology Is Provided?

• The latest Wi-Fi 6 or Wi-Fi 6E routers, mesh systems, and ONT devices can make a huge difference in speed and coverage.
• Ask: What equipment comes with the service? Is it included, or do I have to rent or buy it separately?

7. How Local and Responsive Is Customer Support?

• Local, Saline-based support means faster, more personal help when you need it most.
• Ask: Where is your support team based? What are your support hours? How quickly do you respond to issues or outages?

8. How Is My Privacy Protected?

• Some providers track or sell your browsing data. Others (like Prime-One Net) have a strict no-logs policy and advanced encryption.
• Ask: Do you log or share my internet activity? What security features are included to protect my data?

9. Are There Any Customer Satisfaction Guarantees?

• A risk-free trial or downtime compensation shows a provider stands behind their service.
• Ask: Do you offer a free trial? What happens if my service is interrupted? Is there a satisfaction or uptime guarantee?

10. What Do Other Local Customers Say?

• Check reviews, testimonials, and ask neighbors about their experience.
• Ask: Can you share local references or customer reviews? How many households in my area use your service?

Why These Questions Matter

How Prime-One Net Measures Up

• Symmetrical speeds up to 5,000 Mbps
• Unlimited data—no caps or throttling
• No contracts, no hidden fees, free installation and equipment
• 100% underground fiber for maximum reliability
• Latest Nokia ONT and Wi-Fi 6/6E routers included
• Saline-based support, 24/7 online chat, and fast local repairs
• Strict no-logs privacy policy and advanced encryption
• 800+ happy households in Saline and growing!