When you reach out to Prime-One Net, you’re not dialing into a distant call center. You’re connecting with real people from your own community—neighbors who know Saline, care about your experience, and are dedicated to delivering the best internet service you’ve ever had.

Local Roots, Local Commitment

Prime-One Net was founded by Samuel Herman and Alexander Baciu, two Saline locals who grew up frustrated by slow, unreliable internet. As gamers and students, they experienced firsthand how poor connectivity could hold people back—whether it was lagging in a game, dropping out of a Zoom class, or waiting endlessly for a simple download. That’s why they started Prime-One Net: to bring fast, reliable, and affordable fiber internet to the community they love.

But our story doesn’t stop at the founders. Prime-One Net has grown into a passionate team of 10–15 local experts—technicians, support staff, and customer care specialists—all working together to make sure your internet experience is seamless from start to finish.

Real People, Real Support

We know the frustration of being put on hold or bounced around between anonymous support reps. That’s why our customer service is different. When you call, text, email, or chat with Prime-One Net, you’re speaking to someone who lives and works right here in Saline. Our team understands the unique needs of our community, and we’re always ready to help—whether you need installation, troubleshooting, or just some friendly advice on optimizing your Wi-Fi.

Meet Some of Our Team

• Technicians: Our installation pros are the friendly faces you’ll see in your neighborhood—often getting you connected within 24 hours of signup. They take pride in keeping your yard neat, your fiber protected, and your questions answered.
• Support Staff: Available 24/7 via chat and during business hours by phone, text, or email, our support team is quick, knowledgeable, and always ready to go the extra mile.
• Founders: Sam and Alex are still hands-on, listening to customer feedback, overseeing service quality, and driving our mission to put people over profits.

Why Local Service Matters

Because we’re local, we can respond faster, solve problems more efficiently, and truly understand what our customers want. We’re not just here to sell you internet—we’re here to improve your daily life, support our community, and make sure Saline (and soon, even more communities) has the fast, dependable connection it deserves.

Join the Prime-One Net Family

When you choose Prime-One Net, you’re choosing a team that cares about your experience from day one. We’re proud to be Saline’s hometown ISP—and we can’t wait to serve you.

Ready to experience the difference of local experts and local service?
Learn more and get started today at www.prime-one.net