Nothing is more frustrating than losing your internet connection right when you need it most—whether you’re working from home, streaming your favorite show, or joining a video call with friends. At Prime-One Net, we believe you deserve internet you can count on, rain or shine. That’s why we’ve built our service with reliability at its core. Here’s how we protect your connection from outages and keep you online.

Common Causes of Internet Outages

Most internet users have experienced an outage at some point, but not everyone knows why they happen. Here are the most common culprits:

• Severe Weather: Heavy rain, snow, wind, and even ice can damage overhead cables, knock down utility poles, and interrupt service.
• Construction Accidents: Roadwork or home renovations can accidentally cut or damage traditional cables, leading to unexpected outages.
• Aging Infrastructure: Old, worn-out copper or coaxial cables are more susceptible to failure, especially as demand for bandwidth increases.
• Electrical Interference: Traditional cables are vulnerable to interference from nearby electrical lines, causing slowdowns and disconnections.

How Prime-One Net Minimizes Downtime

We know how important a reliable connection is for Saline families, students, and businesses. That’s why Prime-One Net uses advanced technology and thoughtful construction methods to keep your service steady:

1. Underground Fiber Installation

Unlike many providers who use overhead lines or shallowly buried cables, Prime-One Net installs our fiber optic network deep underground. Using horizontal directional drilling, we place fiber cables inside protective plastic conduit. This approach offers several key benefits:

• Protection from Weather: Underground cables aren’t exposed to wind, rain, snow, or falling branches, so your service stays strong even during storms.
• Accident Prevention: Cables are safely buried out of reach of most construction and landscaping work, minimizing the risk of accidental cuts or damage.
• Long-Term Reliability: Encased in plastic conduit, our fiber cables are shielded from water, pests, and day-to-day wear, ensuring long-lasting performance.

2. Modern Fiber Optic Technology

Fiber optic cables transmit data as light, not electricity, making them immune to electrical interference and less prone to signal degradation over distance. This means:

• Consistent Speeds: No slowdowns during peak hours or bad weather.
• Symmetrical Upload & Download: Fast, reliable internet for everything from streaming to video calls and gaming.
• No Data Caps: Enjoy your connection without worrying about limits or throttling.

3. Rapid Response and a Local Team

Despite all precautions, rare outages can still happen. That’s why Prime-One Net has a dedicated, local support team ready to help—24/7 via chat, and by phone, email, or text during business hours. Plus, if downtime ever occurs due to our fault, we guarantee $5 per hour of compensation for the inconvenience.

Experience the Prime-One Net Difference

Prime-One Net was founded by locals who experienced the pain of unreliable internet firsthand. Our mission is to deliver fast, dependable service to Saline and beyond—using the best technology and a people-first approach.

If you’re ready to say goodbye to outages and hello to truly reliable internet, check availability and see our plans today.